Get started

Get started

Let’s get you set up on the Immutouch band and build the habit to avoid touching your face.

Select your mobile operating system

Common Issues

Connection problems

For Android users, please watch this video to resolve connection issues:
For iOS users, please watch this video to resolve connection issues:

No vibration

If your wristband doesn’t vibrate at all, take the following steps:

  1. Check that the wristband is connected to the phone (see above). If two wristbands aren't working, test them one at a time.
  2. Make sure your vibrations aren’t paused. If it is, press Unpause Vibrations.
  3. Set Trigger Time in the app's settings to 1 second.
  4. Take off the wristband and set it on a table. Tap “Calibrate” from the Bands screen, then “Add Touch Point”. If the bracelet vibrates then the hardware is working properly. Delete this test calibration once you have confirmed that the hardware works. If the bracelet doesn't vibrate but it does log events on your home screen and calendar, then you have a broken vibrator. You can email [email protected] about replacements, repairs, and returns.
  5. Delete all of your calibrations and retry adding Calibrations. See how to add calibrations for iOS here and for Android here.

Erratic vibrations

If your wristband is behaving erratically, either the wristband vibrates when it's not supposed to or the wristband doesn't vibrate when it is supposed to. Finding the proper balance is about trying new things and figuring out what works for you. Here are several settings you can adjust to get more personalized results.

  • Trigger Time – This controls how long you must hold an orientation before the wristband will vibrate. Increasing the trigger time will increase how long you must hold an orientation before the wristband vibrates and vice versa. If the wristband isn't vibrating enough, decrease trigger time to 1 second. If the wristband is vibrating too much, increase trigger time to 4 or more seconds.
  • Sensitivity – This controls how similar a wrist orientation must be for the app to match it to a calibration. "Narrow" calibrations only match wrist orientations very close to the calibrated one. "Broad" calibrations match wrist orientations further away from the calibrated position.
  • Number of Calibrations - The more calibrations you have, the more different positions the wristband will vibrate. If the wristband is vibrating too much, try deleting your calibrations and making fewer of them. If the wristband isn't vibrating enough, try adding a calibration wherever it is failing to go off.

How it works

Though it may seem like magic at first, the Immutouch Band is actually a pretty simple device. You can think of the wristband as a hand orientation sensor that is programmed to vibrate whenever your hand goes somewhere it shouldn’t, whether this is near your mouth, nose, or eyes. Your phone connects to the device using wireless Bluetooth in order to set it up, control it, process the data, and display this data back to you.

The Immutouch Band is based around a tiny device called an accelerometer. The accelerometer measures the wristband’s orientation with respect to gravity, and by proxy, your hand’s position. As its name implies, the accelerometer also measures acceleration, but we don’t really use this data and run some fancy algorithms to keep it from affecting your bracelet’s accuracy too much. Though it may seem like it should intuitively, the wristband does not detect movements or gestures themselves.

Unless you’re an octopus, your arm should only bend in a few places. This means that there are only so many different positions that your hand can be in. Therefore, by measuring the angle of your hand with respect to gravity, the accelerometer can determine where your hand is with a fairly high degree of precision, especially for positions near your head and face.

What the wristband doesn’t know yet is which behaviors, and therefore which positions, you are trying to learn to avoid. To do this, you first pair the wristband to your phone over Bluetooth using our app. Then, place your hand in the face touching position and press the Add Touch Point button. This saves the wristband orientation as a calibration. You can add as many of these as is necessary for each part of your face, like one for your eyes, mouth, and nose. You can adjust the sensitivity of each touch point individually. Broadening the calibration radius will have it trigger in a wider range of positions while narrowing it will do the opposite.

The wristband will register an event only when all of the following conditions are met simultaneously:

  1. The wristband’s current orientation is within the sensitivity range of any touch point.
  2. The wristband has been in this position for more than the trigger time set in the settings menu.
  3. The wristband is not asleep.

Two things happen when the wristband registers an event. First, the wristband vibrates. The first vibration is a warning. For each vibration after the first, an event is logged in the phone. These events can be viewed according to time of day and day of week.

Fine tuning calibrations for best results

Now that you know the science behind your Immutouch band, here are a few things you should keep in mind in order to get the best results:

  • Always wear your wristband on the same wrist in the same orientation with the buckle facing the same direction.
  • The way your right hand moves is different than how your left hand moves, therefore your calibrations do not cross over from hand to hand. If you put your wristband on your other hand, you will need to delete all of your previous calibrations and create new ones.
  • Fully charge your Immutouch band to maximize its battery life and Bluetooth range. An hour a day is usually sufficient but we think that you should get in the habit of charging it overnight.

Fine Tuning

  • Sometimes you need more than one calibration position to cover a part of your face. Don’t be afraid to add and delete them as you find necessary.
  • If the wristband is alerting you too often at the wrong times, try adjusting the calibrations' sensitivities or increasing the trigger time in the settings menus, or simply put the wristband to sleep.
  • To delete or rename a calibration, tap the name of the calibration.

Having trouble?

Contact us! You can always email our support team at [email protected]